If there is one thing that’s true it’s that personal trainers generally find it difficult to continually attract and find new clients. It doesn’t have to be this way and in this column I hope to recondition your whole paradigm when it comes to attracting clients.
First you need to think about what you “can give” before you ever consider how much you “will make.” By this I don’t mean the free test drive session or consultation that should be a standard part of your service. What I’m really referring to is mountains of unconditional value. Test drive programs that last a week or more, gift cards, deep discount opportunities, e-courses and resources that are instantly accessible and provide mountains of real benefit to prospective clients. A wise man once told me, “Give your best stuff away.”
Once you realize both the importance of these types of offers and how to structure pricing to be able to offer them stress and worry free you will have created an entirely new platform to market from.
Any which way you look at it most marketing is expensive, hard to measure, and can be very frustrating. Pay per click and email marketing is slightly better thanks to the myriad of data it provides, but then I’m not suggesting you don’t use these mediums but rather to enhance your overall marketing engine.
Highly underutilized and generally misunderstood is the strategic alliance. Building mutually beneficial relationships with other local businesses is one of the highest priority items I stress to my coaching clients. Having other businesses actively speak about and refer to you is both an incredibly fast and cost effective way to ensure you are your community’s top expert.
Here’s a little idea I recently thought of that I know can take your business over the top. In fact if you hurry it can become the ultimate Christmas promotion ensuring your January is over the top.
Consider what other local services your clients may use on a regular basis. Some of the top candidates that come to my mind would be aestheticians, hair stylist, massage therapists, tanning salons and health stores. These days, especially small business, knows just how expensive it is to attract customers and more importantly how expensive it is to keep them. Big business has been both a curse and a gift to small entrepreneurs like you, me and the complimentary services listed above. You see big box stores cut corners and costs and ultimately service relying on sales and volume to guarantee bottom line profits. The curse is that from a cost and supply standpoint you can most assuredly never keep up, but the gift is that now more than ever many people are beginning to acknowledge the value of real service. Real service earns long term loyalty, these are the kinds of customers we want.
Here’s a way you can help your strategic partners increase customer appreciation and loyalty and automatically they can send you a steady stream of qualified leads. Visit you local printer and ask them to craft you a simple folding thank you card. On one edge you will need a removable perforated information slip with blanks for name, email address and a privacy statement such as: I have agreed to share my contact info with (your business name) fitness to register my gift.
Within the thank you card (or Christmas Card) you will have text that reads something like the following.
“Thank you for being a great customer, I truly appreciate your continued business. As a small gift of appreciation I have teamed up with (your business name) fitness to provide you a _________ program as my gift to you. Thanks again for being my customer”
Make sure you are offering them a great program, I recommend something no shorter than 10-14 days with extra value added benefits and a minimum of $97 value. Have your printer make these cards with the perforated info slips into a booklet of 25.
Now talk to any or all of the service providers I mentioned above. Explain that you would like to provide them these booklets to give this gift to their customers. Explain why it will help them improve customer loyalty and even better pay them to do it. I suggest for every completed book of 25 people you pay them a small bonus or provide a gift of service.
Now here’s the super secret to taking this right over the top. The first thing you do is send these 25 people, and the person that gave you the leads the following email:
“Hey, you recently received a gift from _____________. Isn’t he/she and amazing (business/service)? I love sending all my clients to him/her because he/she does such an amazing job. I’m excited to provide this gift to you. Here’s how you can get started…”
Just imagine the instant relationship and credibility you will have with these people, and imagine how happy the other business person will be to receive that email knowing the value of the third party social endorsement you just provided.
I’m willing to bet a new trainer could fast track their new business for weeks and months with just this one low cost strategy.