I can’t tell you how many clients I’ve had that really struggled with how to present pricing when selling personal training or fitness service.
It seems like so often we’re apprehensive to ask for money, I know at one time this was a problem for me too.
I was so passionate about fitness and working out I just wanted everyone to know what I knew; and I felt bad asking them for their money.
That sounds so stupid, even as I typed it, but totally the truth; and I suspect you might feel some of this too.
This video explains the exact process I used for years and years, it’s worked well for teaching others, giving them a guideline and method to follow that makes the conversation natural and authentic when presenting pricing for personal training or any fitness service.
It also (as you’ll learn in the video) creates something that can be given to the client to take home, and helps guide the spouse conversation that’s usually the roadblock to a decision today.
As trainers we’re still people and as people we have certain behaviours that are consistent no matter what. First we live in an instant gratification world. Our clients are looking for a near instant solution and without immediate success coaching them becomes a lot more difficult. That need for instant gratification becomes a huge factor for trust with our clients.
I’ve learned that as entrepreneurs we’re much the same, and unfortunately for many entrepreneurs acknowledging this in an effort to keep it in balance can be their undoing.
You see most fitness professionals I talk to or begin coaching are always looking for that next big marketing idea, the one that will produce massive sales overnight. Even though this may be possible that immediate success, much like your fitness clients, has little bearing on long term success other than a sense of trust from mentor to client or a smile of satisfied instant gratification.
Much like the success of your fitness clients your success as an entrepreneur is about long-term sustainable practices that yield consistent and measurable results.
I know when I was still training clients I insisted that they weigh and measure their food and keep a food journal. I used to joke that we could diet on chicken and Froot Loops if we had to; but they had to measure and keep a journal. The point is that as trainers we know that consistency of behaviour is a key element to long-term fitness success for our clients, yet often we don’t adhere to the same logic within our businesses.
Since most immediately think of fitness marketing when we think of growing our businesses let’s start there. Every month you should have a consistency of behaviour when it comes to marketing, an example would be an online offer and an offline offer each month.
Your online offer might be a facebook campaign designed to generate new leads. That doesn’t mean it has to be the same offer each month. Specifically we’re discussing one online channel in which we can present an offer, though I do suggest focus on that one channel for a few consecutive months to be able to better measure the results. What I mean by that is it’s not enough to just run an offer, you must also be able to measure the results (just like fitness clients measuring their food.) I want to be able to determine how many people seen it, how many people interacted with it and ultimately how many people inquired further and/or bought something from me as a result.
Each month we have a goal of an average of 45 new qualified leads (20 is a good place to start for smaller operations) and we try to attain those through our online and offline efforts. Now if our goal for the month is 45 we try to attain 70% of that by mid-month so that if we’re behind we can spring into action to make up the difference with an immediate campaign, this is a great use for email marketing, and much like a short-term program change to stimulate a burst of results with a fitness client.
Most trainers I talk to tend to just be using this last component, realization dawns on them that they need to grow so they throw out a haphazard email campaign to make up an immediate shortfall. But think about what happens with your fitness clients that follow their nutrition plans really well until the weekend, on a larger scale this is much the same thing.
Long-term success in business is much more about consistency of behaviour than it is the next big sale. I believe this is why anyone can succeed, if you keep doing the same thing and measuring the results allowing you to fine tune for better and better performance (just like training) success is only a matter of time!
Let’s face it, most personal trainers are not great salespeople, and they don’t want to be. I understand that and I’ve been annoyed the same way you have by numerous pushy salespeople. But the truth is if you are meeting new prospective clients and 9 out of 10 are not signing up you’re working really hard but not nearly maximizing your profitability. Trust me one of your competitors may be doing a better job, but you don’t have to let that happen.
Anyone you have met with, are about to meet with or who is currently your customer is much more likely to purchase something else from you than a new person that you haven’t met or is brand new to your list. This is why it’s critical to not let them get away and to ensure you close as many deals as possible. By striving for that 90% consistent close ratio you don’t have to do any more sales than necessary to enjoy the best your business has to offer.
Now rather than write about how to sell I’m specifically going to focus on the situations at the end of the consult where a client either says no, they’re not interested, or they have purchased a much smaller package than you felt they needed or would have licked.
When a client says no…
What this really means is you haven’t earned their trust enough by listening to their fears and reflecting the necessary info to allow them to determine they can overcome their fears with your services. Try reinforcing them with sincere questions; if they don’t do this how will they overcome <insert> fear? If you can keep them connected within this conversation you may then earn the opportunity to present another offer.
The Secondary Pitch…
At some point a client will always say no, if you are able to continue to discuss with them you may get the chance to present a second offer. If not by email, phone or mail a few days later (is not as good as live but) can also be a great opportunity to provide them another offer. The reason this may work is if you have earned their trust they may still have said no because the offer didn’t appear or convince them it contained enough value. These secondary offers need to be quite aggressive and show lot’s of obvious value. Things like: 2 weeks of personal training for $2, 21 day free bootcamp, 1 month of semi-private training for $47, etc. Pour on the value; make it impossible for them to say no. The point is you know once they try your service and feel the difference they are going to say, so what are you willing to do to attract customers? (This is why it’s also important to raise your rates so you can factor in these kind of deep discounts at times, but that’s another post.)
The Add-on…
Another common situation is people come in with an idea in their head about how much your service should cost. You may go through the whole process smoothly to discover what you feel they need to reach your goals costs more than what they were committed to spending. If presented the right way to show the value you may be able to add-on extra items to the package for a few dollars more moving closer to the target you had hoped for. Even beyond the first appointment it’s good to make a few notes of what you feel would be best for the client to reach their goals and after a couple of sessions you may present a couple of package add-ons to them and find them more receptive. Trust and value are the two key limiting items when it comes to purchases. You up both of these and people will respond.
By using secondary offers and add-ons you can easily hit your 90% close ratio, the extra investment you make is easily worth it when you consider how costly and difficult it is to continually attract new fresh targeted leads.
Chasing your own tail will NOT make you a Profitable Personal Trainer
Our very nature sometimes has us chasing our own tails, now that you are aware, don’t. The other day I had a discussion with one of my key employees, he’s taking on a larger role in the company, a role he’s becoming very inspired and passionate about. Within this role he has really been striving hard to take steps to rapidly develop himself and its working.
Recently after returning from a personal development weekend he was eager to bring back what he had learned and apply it for the good of the company, unsure of how to do that he chose to discuss what he thought was a good plan with me. Now any time someone takes initiative it’s never a bad plan, Ready, Shoot, Aim is almost always the best answer. However our nature seems to be to chase our own tail, rather than looking forward to how we might develop the future we work backward and apply new knowledge to old problems often never really allow ourselves to take leaps and bounds forward.
By this I mean as you learn from this blog or within your work days many new ways to improve your business don’t get stuck in the trap of fixing and restructuring something that might be working ok in an effort to make it perfect. You are much better to look past that as to how you can continue to develop your system so that as you grow the problem is corrected forever more through growth and the application of that system. Failure to do this has you forever looking for perfection while the world speeds on by to which you will never keep up.
Focus on your top 5% delegate and outsource the other 95% as much as possible, this is difficult but keep trying.
Duplicate as soon as possible, find great people and begin to give them responsibilities. This can be a service trade or your first employee but two can accomplish much more than one, make it work for you.
Schedule your time and always start with the hardest thing (or thing you least want to do) each day. You will get more done and look forward to each day as it only gets easier.
If you’re a solo trainer think long term, you will never have the life you want always working IN the business, schedule time you need to work ON the business.
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